Privacy Policy

Information we may collect

When you use Onyx Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on the services you use, the choices you make and the checks that may be required before or during your use of the account.

Account and contact details

This may include your name, date of birth, country or state of residence, username, account preferences and contact details. We use these details to create and manage your account, communicate with you, provide requested services, respond to questions and help keep account information accurate. We may also record information about your responsible gaming preferences or restrictions where this is relevant to the services you request.

Identity and verification information

To help confirm that an account is being used by the correct person, we may request identity or age verification information. This can include copies or details from identity documents, information used to confirm your address, and records of verification checks. Such information may be handled to meet applicable requirements, prevent underage access, reduce fraud and protect the website and its players.

Payment and transaction records

We may collect records about deposits, withdrawals, wagers, gaming activity, account balances, payment methods and related transactions. Payment information may be processed by payment service providers, and we may receive confirmation or limited payment details needed to reconcile transactions and provide support. We do not need to use payment information for purposes unrelated to operating the account, processing transactions, meeting obligations or preventing misuse.

Technical, device and usage data

When you visit or use the website, technical information may be recorded, such as your IP address, browser type, device type, operating system, language settings, time zone, pages viewed, approximate location and information about how you interact with the website. This information can help us keep the website working, understand usage, identify faults, improve performance, protect accounts and investigate suspicious activity.

How we use information

Onyx Casino may use personal information for the purposes reasonably connected with providing an online casino account and operating the website. We seek to use information in a way that is relevant to the purpose for which it was collected and consistent with the choices and permissions available to you.

• To register, maintain and administer your account.
• To provide gaming, account and customer support services.
• To process payments, withdrawals and other account transactions.
• To verify identity, age, account ownership and other relevant details.
• To detect, prevent and investigate fraud, money laundering, collusion, abuse, security incidents and other prohibited or unlawful activity.
• To meet applicable legal, regulatory, tax, accounting and record-keeping obligations.
• To monitor the security, availability and performance of the website and related systems.
• To communicate with you about your account, requested services, important notices, security matters and changes to relevant terms or policies.
• To understand website use and improve features, content, accessibility and user experience.
• To send promotional or marketing communications where permitted and where the necessary consent or other lawful basis applies.

Some communications are necessary for account administration or security and are not promotional messages. Other communications, such as offers or general marketing, may be controlled through the options provided in the relevant message or through a request to our privacy contact. If you withdraw consent to marketing, we will take reasonable steps to stop sending consent-based promotional communications. You may still receive essential service messages connected with your account or transactions.

Fraud prevention and account protection

Information may be compared with information from payment providers, verification services, security tools or other relevant sources where appropriate. These checks help protect players, the website and payment systems. A review may involve account, device, transaction or usage information. We may restrict, suspend or investigate activity where there are reasonable concerns about security, fraud, misuse or compliance, subject to applicable requirements.

Cookies, service providers and security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on a device that can help remember preferences, support account functions, maintain security, measure website performance and understand how pages are used. Some cookies may be necessary for the website to operate, while others may support analytics, personalisation or marketing activities where applicable.

You can manage, restrict or delete cookies through your browser settings. Blocking or deleting certain cookies may affect website features, account functions or the way content is displayed. Browser controls vary, so you should check the help or privacy settings for the browser and device you use.

Sharing information

We may share relevant information with service providers and professional advisers that help operate the website, process payments, perform verification checks, provide technical services, deliver communications, maintain security or support compliance processes. These providers should receive only information relevant to the service they perform and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect the rights, safety, property or security of Onyx Casino, its players or others; to investigate suspected fraud or unlawful activity; to respond to a valid legal request; or to meet an applicable obligation. We do not treat personal information as a product for unrestricted sale.

Some providers may process information using systems located in another country. Where this occurs, appropriate steps should be taken to support the security and lawful handling of the information. The exact location and provider involved can depend on the service being used and the operational requirements of the website.

Protecting information

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure connections, monitoring, verification procedures and staff or provider requirements. No online system can be guaranteed to be completely secure, so players should use strong, unique passwords, keep login information confidential and contact support promptly if they suspect unauthorised account activity.

Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can be subject to reasonable verification, exceptions and limits. For example, information may need to be retained or access may need to be restricted where disclosure could affect security, fraud prevention, another person’s privacy or a legal obligation.

How to make a request

To exercise a privacy right or ask a question about the handling of your information, contact support@onyxcasino.click. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may ask for reasonable information to confirm your identity before acting on a request. This helps prevent someone else from accessing, changing or deleting your information without permission.

Access and correction

You may ask for access to personal information held about you and, where appropriate, request a copy or an explanation of how it is used. You may also ask us to correct information that is inaccurate, incomplete or out of date. Some account details may be available for you to review or update through account settings, while other changes may require a support request and verification.

Deletion and withdrawal of consent

You may ask for deletion of personal information where there is no continuing reason for us to keep it, or where applicable requirements give you that right. Closing an account does not automatically mean that every record can be immediately deleted. Some records must be kept for a period required by law, including records needed for transactions, verification, fraud prevention, disputes, accounting or other legal obligations. Where deletion is not possible, we will seek to limit the information to the relevant purpose and retain it only as required.

If you have consented to receive marketing, you may withdraw that consent by contacting support@onyxcasino.click or using an unsubscribe or preference option included in a marketing message. Withdrawing consent does not affect processing that occurred before the withdrawal and does not stop communications that are necessary to provide or secure your account.

Keeping this policy up to date

This Privacy Policy may be reviewed and updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version published on the website applies to information handled under the policy. We encourage players to review this page periodically, particularly before continuing to use the website after a material update.