Responsible Gaming

Keep gambling in perspective

Online gambling involves financial risk and outcomes are determined by chance. No strategy can guarantee a win, and previous results do not predict future results. Treat any money spent as an entertainment expense rather than an investment or a reliable source of income. Only gamble with money you can afford to lose after essential expenses, regular commitments and savings have been considered.

Before you start, decide how much time and money you are comfortable spending. Your decision should be made when you are calm and should not change because of a win, a loss or pressure to continue. Once your limit has been reached, stop for the session. Do not borrow money, use money set aside for bills, or sell possessions to fund gambling.

• Set a gambling budget that is separate from household, rent, loan and living expenses.
• Set a time limit and take regular breaks away from the screen.
• Keep track of deposits, bets and losses rather than relying on memory.
• Avoid gambling when you are upset, tired, under the influence of alcohol or affected by medication.
• Never chase losses by increasing bets or continuing for longer than planned.
• Remember that a win does not mean you should immediately return the money to play again.

Gambling is not a suitable way to make money, repay debts or improve your financial situation. If you are gambling to escape stress, loneliness or other personal difficulties, consider speaking with someone you trust or an independent support service instead.

Recognise when gambling may be becoming a problem

Problem gambling can develop gradually. A person may continue gambling despite negative effects on their finances, relationships, work, study, health or general wellbeing. It is not necessary to experience every warning sign before taking action. If gambling feels difficult to control, early support can make it easier to change your habits.

Possible warning signs

• Thinking about gambling frequently or feeling restless when you cannot gamble.
• Spending more time or money gambling than you originally intended.
• Trying to win back losses by placing larger bets or playing for longer.
• Hiding gambling activity, deposits, losses or account information from family or friends.
• Borrowing money, missing payments or using credit to continue gambling.
• Feeling anxious, guilty, irritable or distressed after gambling.
• Neglecting work, study, relationships, health or other responsibilities.
• Attempting to stop or cut back but finding that you cannot maintain the change.
• Gambling more often after an argument, difficult day or personal setback.
• Relying on a win to pay bills or believing that a big win will solve financial problems.

If any of these signs feel familiar, pause your gambling and talk with a trusted person or an appropriately qualified independent service. You do not need to wait for a crisis before asking for help. A financial counsellor may also help with budgeting and debt concerns, while a health professional can assist with stress, anxiety or other issues connected with gambling.

Use safer gambling controls

Safer gambling controls can help you stay within a plan, but they work best when set before you begin playing. Depending on the features available to you and the requirements that apply to the service, controls may include deposit limits, loss limits, wagering or spending reminders, session alerts, time limits and temporary breaks. Review the available options carefully and choose settings that reflect your personal budget.

1. Decide on a realistic amount and time period for your gambling.
2. Apply the relevant limit or reminder through your account settings or the available player protection process.
3. Use an amount that remains affordable even if it is completely lost.
4. Check your activity regularly so that deposits, bets, wins and losses are clear.
5. Take a break if your behaviour changes or you feel pressure to continue.
6. Ask for a stronger restriction or account closure if the controls you selected are not enough.

Limits are not a guarantee that gambling will remain harmless, and they should not be treated as a replacement for personal judgement or professional support. Some controls may take effect immediately, while other changes may be subject to applicable rules or processing requirements. Read the information shown when selecting a control so you understand how it operates.

Taking a break or closing an account

If you want to stop gambling, consider using a temporary break or requesting account closure. A break can provide time to reflect on your habits, while closure may be more appropriate if you do not want to access the service. Do not create another account or use another person’s account to get around a restriction. If you request a break or closure, keep the confirmation and contact the relevant support channel if you need help understanding the process.

Protect yourself and others

Online gambling accounts are personal and should not be shared. Keep your login details, passwords and verification information private. Use a secure password, avoid saving account details on devices used by other people, and log out when you finish. If you think someone else has accessed your account, stop using it and follow the available account security process.

Gambling services are intended for adults who meet the applicable legal requirements. Children and young people must not gamble. Do not allow a child or another unauthorised person to use your account, payment method or device for gambling. Parents and carers should use suitable device settings and monitor access to online gambling services where appropriate.

Do not gamble while affected by alcohol or drugs, and do not use gambling to manage difficult emotions. If you are feeling overwhelmed or at risk of harming yourself or someone else, stop gambling and seek urgent assistance through appropriate emergency or health services in your location.

Be alert to pressure from other people. Never provide your account access, payment details or identity documents to someone who claims they can guarantee a win, recover losses or place bets on your behalf. If an offer or message seems suspicious, do not respond until you have checked it through the appropriate official channel.

Getting help in Australia

Support is available if gambling is affecting you or someone close to you. You can start by speaking openly with a trusted family member, friend, doctor, counsellor or mental health professional. An independent gambling support service can provide confidential guidance, help you understand your options and work with you on a plan to reduce or stop gambling.

You may also wish to seek independent financial counselling if gambling has contributed to unpaid bills, debt or difficulty managing household money. Financial counsellors can help you review your situation and consider practical next steps. Support may also be available for partners, family members and friends who are affected by another person’s gambling.

• Stop gambling and avoid making further deposits while you consider your next step.
• Tell a trusted person what is happening so you do not have to manage it alone.
• Keep records of gambling activity, debts and important financial commitments.
• Ask your bank or financial provider about available payment and transaction controls.
• Contact an independent gambling, mental health or financial support service in Australia.
• Seek urgent help through local emergency or crisis services if there is an immediate risk to your safety.

Onyx Casino provides responsible gaming information and may offer account controls designed to support safer play. These tools cannot remove the risks of gambling or replace independent advice. If you have concerns about your gambling, act early, use the available restrictions and seek support from a qualified service. Your wellbeing and financial security should always come before continuing to play.

The information on this page is general in nature and is not financial, medical or legal advice. Requirements, available features and support options may change. Always check the current information provided by the relevant service and consider your own circumstances before gambling.