Onyx Casino Terms & Conditions

1. About these Terms

These Terms form a legal agreement between you and Onyx Casino regarding your use of the website, account facilities, games, payment functions and related services. They apply whenever you visit the website, register an account, log in, deposit funds, place a wager or use another available feature. If you do not agree with these Terms, you must not use the website or its services.

Additional rules may apply to particular games, tournaments, promotions, bonuses or other offers. Those rules will be displayed with the relevant service or offer. You should read them before taking part. If an additional term conflicts with these general Terms, the additional term will normally apply to the relevant service or promotion, unless stated otherwise.

Onyx Casino may update these Terms where reasonably required, including to reflect changes to the website, services, technology, applicable requirements or business practices. The current version will be published on this page. Your continued use of the website after an update means that you accept the revised Terms. If you do not accept a change, you must stop using the services and may close your account in accordance with the applicable process.

• You are responsible for reading the current version of these Terms.
• You must use the website only for lawful purposes and in accordance with these Terms.
• You must follow any game rules, promotional rules and account instructions shown on the website.
• Nothing in these Terms removes rights or protections that cannot legally be excluded under applicable law.

2. Eligibility and account requirements

You may use Onyx Casino only if you meet all applicable eligibility requirements. This includes being of legal gambling age in the place where you are located and being legally permitted to access and use online gambling services. You are responsible for checking the laws that apply to you, including any relevant Australian state or territory requirements. If online gambling is not lawful for you, you must not use the website.

You must provide accurate, complete and current information when registering and whenever your account details change. This may include your name, date of birth, residential information, payment details and other information reasonably required for identity, age, security, financial crime or responsible gambling checks. Information must belong to you and must not be misleading, copied from another person or provided on behalf of someone else.

Only one account may be created for each person unless Onyx Casino expressly permits otherwise. You must not create an account for another person, operate an account on behalf of another person or allow another person to use your account. You are responsible for keeping your login details confidential and for activity carried out through your account. Tell Onyx Casino promptly through the available support channel if you suspect that your account has been accessed without permission.

• You must not use the website if you are under the applicable legal gambling age.
• You must not use another person's payment method without proper authorisation and any required verification.
• You must not use the website while located in a place where access or gambling is prohibited.
• You must not attempt to bypass identity, location, security, account or responsible gambling controls.
• You must cooperate with reasonable verification requests before or after an account is opened.

Onyx Casino may restrict, suspend or close an account where information cannot be verified, eligibility is uncertain, duplicate or linked accounts are identified, or account activity appears inconsistent with these Terms or applicable requirements. Any review will be handled in accordance with the information available and the rules that apply to the relevant service.

3. Deposits, withdrawals and wagers

You may deposit funds only through payment methods made available on the website and only where you are authorised to use that method. You must ensure that payment information is accurate and that the funds used are lawfully yours. Onyx Casino may carry out checks on the source, ownership or use of funds where reasonably required. A deposit must not be made with the intention of using the account for an unlawful purpose.

Available payment methods, minimum or maximum amounts, processing conditions, verification requirements and any applicable fees will be displayed through the relevant account or payment area. These details may vary by method and may change over time. You should check the information shown before confirming a transaction. A transaction is not complete until it has been accepted and recorded by the relevant system.

Withdrawals may be subject to identity checks, payment verification, fraud prevention reviews and any applicable rules connected with the relevant game or promotion. Funds may generally be returned only to an approved method or account held in your name, subject to legal and operational requirements. Onyx Casino does not promise a particular processing period where timing depends on a payment provider, verification process, financial institution or another third party.

You are responsible for reviewing your balance and transaction history and for reporting any apparent error as soon as reasonably possible. If a technical or administrative error results in an incorrect balance, wager or credit, Onyx Casino may correct the error and may void or reverse an affected transaction where permitted by law. If you have already used funds credited in error, the amount may remain payable to Onyx Casino.

Games and fair play

A wager is accepted only when it is recorded by the website. Wagers may be rejected, cancelled or corrected where there is a system error, interrupted connection, incorrect display, suspected manipulation or another circumstance recognised by the applicable game rules. Once a game has started, you must not attempt to interfere with its operation, outcome or software.

You must not use automated tools, bots, scripts, scraping software, technical exploits or other methods intended to gain an unfair advantage or disrupt the website. You must not collude with other users, manipulate a game, abuse a technical fault or engage in conduct that could compromise the integrity or security of the services.

4. Promotions, prohibited conduct and account action

Promotions, bonuses and rewards are subject to their own terms. These may include eligibility conditions, a limited availability period, qualifying transactions, wagering or play requirements, restrictions on games or payment methods, and rules about withdrawals. You should review the complete promotional terms before accepting or using an offer. If you do not understand a condition, do not accept the offer until you have obtained clarification through the support options available on the website.

Unless the relevant promotional terms say otherwise, a promotion is intended for one person, one account and one household. Onyx Casino may refuse, withdraw or amend an offer where there has been a breach of its terms, an error in the offer, multiple accounts, misuse of the promotion or activity designed to obtain an unfair benefit. Any action will be subject to applicable law and the specific terms of the promotion.

Onyx Casino may investigate activity that appears fraudulent, deceptive, unlawful, abusive or inconsistent with these Terms. This may include activity involving payment methods, identity information, account access, game results, promotions or responsible gambling controls. During a review, access to some or all account functions may be limited. You must not try to avoid a restriction by opening or using another account.

• You must not use the website to harass staff, other users or service providers.
• You must not upload or transmit unlawful, threatening, misleading, abusive or harmful content.
• You must not interfere with the security, operation or availability of the website.
• You must not use the services for money laundering, fraud or another unlawful activity.
• You must not attempt to obtain an unfair advantage through a fault, error or weakness in the website.

Accounts may be suspended or closed for serious or repeated breaches of these Terms. Funds may be withheld or transactions may be cancelled where this is permitted by law and reasonably connected with suspected unlawful, fraudulent or prohibited activity. Technical faults, security incidents or other errors may require a game, transaction or promotion to be reviewed or corrected. Closing an account does not remove obligations that arose before closure, including obligations relating to outstanding transactions or investigations.

5. Responsible gambling, privacy and general conditions

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only gamble with money you can afford to lose. Set personal limits before you play, take regular breaks and avoid gambling when you are distressed, under the influence of alcohol or other substances, or trying to solve financial problems.

Onyx Casino may provide tools or support options to help you manage your gambling, such as deposit controls, time reminders, account breaks, self-exclusion or access restrictions. Availability and operation may depend on the service and applicable requirements. If gambling is no longer enjoyable or feels difficult to control, stop playing and use the responsible gambling options shown on the website. You may also wish to seek independent financial, health or gambling support.

Personal information is handled in accordance with the Onyx Casino Privacy Policy. That policy explains the types of information that may be collected, how it may be used, when it may be shared, how it is protected and the choices available to you. Information may be processed for account management, payments, verification, security, fraud prevention, customer support, legal compliance and responsible gambling purposes.

The website and its content are provided subject to availability. Onyx Casino will take reasonable steps to maintain secure and reliable services, but uninterrupted access cannot be guaranteed. Access may be affected by maintenance, telecommunications providers, devices, internet connections, software, events outside reasonable control or other technical circumstances.

To the extent permitted by law, Onyx Casino is not responsible for loss caused by your failure to protect account details, use of an unsupported device or connection, inaccurate information supplied by you, unlawful access, misuse of the website or events outside reasonable control. Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded, restricted or modified.

If you have a question, complaint or concern about these Terms, an account, a transaction or a game, use the support channel or complaint process displayed on the website. Provide enough information for the matter to be reviewed, while avoiding the transmission of unnecessary sensitive information. These Terms and any dispute connected with the services will be dealt with under the laws and legal requirements applicable to the relevant service and your use of the website.

If any part of these Terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived. These Terms, together with the policies and additional terms referred to on the website, set out the basis on which Onyx Casino provides its services.